FAQ

Frequently Asked Questions (FAQ)

We can pickup your computer at anytime in the greater Gold Coast area. Please call to verify your location qualifies for free pickup and delivery. There is a $25 surcharge for P/D.

Online Computer Support, also known as “Remote” or “Virtual” Computer Support is the practice of having your computer worked on by a technician over the internet. The technician can view your screen and move the mouse and keyboard safely from the remote location.
The benefits of Remote Support include:
– Fast: Receive help instantly without having to wait for a tech to arrive to you. Fix small jobs fast.
– Convenient: No need to take the bulky computer to a shop or wait for an expensive in-home visit. Charges are only per 1/4 hour of service.
– Peace of mind: Your computer can be fixed without you needing to do anything bar having the computer on!

All parts come with a 2 week money back guarantee if unsatisfied. There is also a 1 year limited warranty on all parts due to failure. Click on the ‘Contact Us’ above for information about our 3 year extended warranty option.

We will always work with you to make sure you’re satisfied with our work. If you ever have questions or concerns over a service, our customer satisfaction team is ready to make sure your are happy with your service. Please understand the volatile nature of computers, and that some problems can be recurring but not necessarily due to poor service on our part. For example some computers are re-infected with the same virus or spyware after a user repeats the same actions that got the system infected in the first place.

our services

Computer Repairs

Computer Virus Removal

Networking and Wifi

Data Recovery

Phone Plan Assessments

Online Tech Support

Testimonial
Matthew responded to an urgent PC issue that was two-fold. A nasty virus combined with a failing C Drive. The virus was removed and the system copied to a new drive overnight. This was fuuly tested and following a quick after hours fix with a drive seating problem all was ...
PeterGold Coast
"We rely heavily on Matt for both the office & workshop, as well as our home network. He has done an amazing job and is always reliable. He even visits after-hours to ensure the job is done. Couldn't be happier as technology can be such a pain.)"
EdNerang, QLD
"A Tech In Need was a friendly and reliable service. They helped me through my problem and explained it to me so I could deal with the same problem myself."
AnberElanora, QLD
"Matt was the most helpful and friendly computer technician. I had all sorts of problems that needed sorting out, and he was patient and offered great recommendations. He also had my computers back very quickly and made sure to look after everything. Highly recommended for all your computer needs!!"
TonyNerang, QLD

Menu